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POPSWhy I Actually Prefer It When People Aren't Civil The are all sorts of problems with this, which is frequently referred to as the tone argument. But I haven't yet seen anyone say, fuck man, I LIKE it when you're beautifully, articulately, pointedly angry, and if my attention and my comfort is least and last in your order of importance. I'm not sitting here thinking, well, you've obviously got something important to say, so I'll try and see past the anger and hear the message. It surely can't be said enough times that this is not about my safety or my comfort, but actually, dammit, I feel safer and more comfortable if you're angry.
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POPSOn Having A "Polite" Tone Politeness (under which requests for the "right" "tone" seems to fall: it's not specifically a soft tone or a pleading tone or whatever that's requested, but something more abstract, especially in written discourse) is a product of cultural conventions that grow out of historical and political dynamics. It's a product of society: it reflects the order established in that society. Discourse that upsets the dynamics of society fails to conform to that order.