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POPSAvaya IR / Avaya Voice Portal Both Avaya Interactive Response(IR) and Avaya Voice Portal (AVP) are standards based self service platforms enabling businesses to automate voice transactions via speech and touchtone technologies serving global, international, and multi-lingual customers. These are also Interactive Voice Response (IVR) applications are used extensively by enterprises to cut costs and provide information on a 24/7/365 basis. Hi-Caliber IT has expertise in implementing and supporting IVR/VRU applications using different platforms like Genesys Voice Portal, Cisco Voice Portal, Cisco IP IVR, Interactive Intelligence, Avaya Interactive Response(IR) and Avaya Voice Portal(AVP).
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POPSGenesys Voice Portal In a call centre environment , Voice Portal is an important component. Voice platform which provides a better service to customer through interactive mode on 24/7. Voice Platform provides the customer with a better technological option of touchtone access to applications to resolve customer requests. Hi-Caliber IT has strong expertise in implementing Genesys voice platform solutions which will provide the caller a self service option with an agent assisted service.
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