clipped from www.fastcompany.com

Exotic-animal trainers need a great poker face. Let's say you're a trainer, and one day, a beluga whale spits a mouthful of cold water at you. Your first instinct will be to shriek or jump or curse, but any reaction will probably reinforce the spitting. If you react, that whale will own you, and you'll be a Spit Bull's-eye for the rest of your life. Instead, you must ignore it and appear unfazed, expressionless -- a training technique called "least-reinforcing scenario," or LRS.

Animal trainers have a saying: It's never the animal's fault. That means you can't blame an animal for something the trainer has failed to do. Similarly, you can't fault your boss's bad behavior when you've failed to use some of the primary principles of training. Rule one, as we've seen with the yeller, is to ignore bad behavior.

If you've ever grudgingly tossed your dog a french fry after 15 minutes of begging, you've taught the dog a lesson -- persistence pays. So what are you inadvertently teaching your boss?