Just another example of the Linden's bad approach to support. They always try to find out how the user screwed things up when I've never had an issue that didn't turn out to be their problem.
A great example of "why"? I am not saying thant Geek Squad can't market themselves effectively in Second Life. But giving tech support? Let's face it, if your machine is running SL your're in pretty good shape to start with.
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