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    POPS    Search for Life Inside the Major Corporation -- Actually Reaching "Customer Service"!
    odeady
    by odeady  3-10-2007   
     These two resources (from an article in the NYTimes about how to get out of a cellular phone contract) lead consumers through the dark art of working through the automated call distribution system to reach a human being inside "customer service"! A great tool to have at your fingertips...
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    odeady call distribution

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