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POPSHow to Win Friends and Influence People - Dale Carnegie Here are the rest of the article: Be a Leader: How to Change People Without Giving Offense or Arousing Resentment Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Let the other person save face. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise." Give the other person a fine reputation to live up to. Use encouragement. Make the fault seem easy to correct. Make the other person happy about doing the thing you suggest.
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