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POPSTwitter Tips for Effective Customer Service I've always said Twitter (along with all Social Media in general) is great for four reason. Customer Retention, Customer Acquisition, Online Reputation , and Search Engine Optimization (namely backlink strategies.
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POPSOne big ocean. Thousands of tiny ponds. The death of one-size advertising It's a common thread. Segmentation. Usually not measured up as a positive (because it makes things more difficult, supposedly) segmentation is the bi-product of media saturation. Where not livining in a one color television, one network, one newspaper kind of world any more. There are so many outlets that people have their eyes on these days, you have to find the brights spots, the best rabbit holes. And the easiest way to do that is by behavior. That market may have gotten fragmented but you can easily find out a persons behavior just by gleaning a few tweets. Where they live, what they eat, where they shop, who they like, who they don't like. Think of it this way. As marketers, we're no longer like Sisyphus pushing ONE huge rock up a hill, we're juggling a dozen or more pebbles riding a unicycle across a tight wire.
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POPSWhy Banner Ads No Longer Engage Seems pretty obvious, but people always stick with the easiest possible solution. but why should your ad deliveries and formats change with the segmenting market.
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POPSGoogle Wave. Awesome Since marketing is now all about engagement - Google makes it easy to pull it all into one place. Check it out.
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POPSHow to Handle your Social Media Conversation That's always one of the questions I get when pitching social networking as a marketing tool. What do I do? I know I have to engage, but what is the proper etiquette? This article covers that issue quite well. A great how-to to pass along to any staff member(s) who are handling your brand's social media accounts.
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POPSGet them where they Browse Great article on using add ons, plug ins, apps, widgets, and tool bars to give your customers exactly what they want, where they want it....which gets your business exactly what it needs. Customers.
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POPSOrganizing your Social Media Universe No one said it was easy. Like any good organizational plan, just make your list and mark it off as you complete it. Set your daily tasks and check them off one by one. Nice read.
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POPSTwitter today, Gone Tomorrow Just though this was interesting. They're farming servers like they are going out of style, and they still can't keep up with capacity...AND they haven't made a real dime outside of angel investments.
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POPSInsights on Social Media Marketing I've clipped out some helpful stats. Go read the rest of the article to see how much some big name interactive agencies are charging to maintain social media campaigns. Wow.