One thing we all bring to the job is the self, making conflict inevitable. Seize it as a sign to look inward. Wouldn't it be nice if people—other people—came with an instruction kit? By: Judith Sills Ph.D.
Dealing with Difficult People When dealing with difficult people, our immediate urge is to jump to our own defense. Today, there are smarter moves to make when dealing with a tyrant. By: Nando Pelusi Ph.D.