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POPS Airline Service on the Descent

by Tom Van Riper 5-20-2008

Airline customer service has passengers seeing red, according to the University of Michigan's latest customer satisfaction survey. But, say some, when you shop on price alone, as so many fliers do, what do you expect?

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POPS Employee Health Insurance Costs: Growing Even Faster Than We Think?

by Tom Van Riper 11-30-2007

How accurate are national figures estimating the growing costs for employee health insurance for businesses? A local study in Colorado found that costs rose over 10% from last year, more than twice what a national survey said about the state. Can numbers from the other 49 states be assumed accurate?

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