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Bad Service Cost UnitedHealth 315,000 Customers
BobbyDelray
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1
12-5-2007 3:33 PM
372 views
tags:
united
,
health
,
care
,
cusomter
,
service
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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/cb332014-b0a5-4eb8-b3b0-000a85ea3443/F88E440D-3316-4797-8586-012177A306BF/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/" href="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/" style="font-size: 11px;">blogs.wsj.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/">UnitedHealth had its own <A target="blank" href="http://blogs.wsj.com/health/2007/12/05/tis-the-season-for-pharma-analyst-meetings/">analyst day</A> in New York yesterday — and the company told investors that it lost 315,000 customers this year because of poor customer service, the AP <A target="blank" href="http://online.wsj.com/article/BT-CO-20071204-714417.html">reports</A>.</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/">CEO Stephen Hemsley said the company will continue to lose customers into the first quarter of next year.</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/">UnitedHealth’s been diversifying beyond traditional insurance. It’s a big player in administering the Medicare drug benefit, and it also sells Medicare fee-for-service plans.</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/">Trackback URL: http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/trackback/</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/"><DIV title="Close" class="closeBtn"></DIV></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blogs.wsj.com/health/2007/12/05/bad-service-cost-unitedhealth-315000-customers/"><div align="center"><img src="http://content7.clipmarks.com/blog_cache/blogs.wsj.com/img/29558662-96DE-475C-889D-0FF8D20311E9" alt="" /></div></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;"> </td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/F88E440D-3316-4797-8586-012177A306BF/blog/" title="blog or email this clip"><img src="http://content8.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>
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