<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/8e7f9086-ea9e-4ffb-af76-c9856ba5925d/F15C603F-4DEB-4ACD-94D9-3C8CEAC479F1/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil" href="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil" style="font-size: 11px;">advice.cio.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil"><H1 class="title">Don't be initimidated By ITIL!</H1></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil"><div align="center"><img src="http://content6.clipmarks.com/blog_cache/advice.cio.com/img/EB13C908-238A-4D11-B7E4-B6C9B8AE05AB" alt="" /></div></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil"><table background="undefined" bgcolor=""><tr><TD valign="middle" height="68"><P class="submitted"> <SPAN class="title">Posted by:</SPAN> <SPAN class="username"><A title="View user profile." href="http://advice.cio.com/user/brian_flora">Brian Flora</A></SPAN> in <SPAN class="texonomy"><A href="http://advice.cio.com/best_practices">Best Practices</A></SPAN> </p> <H2 class="taxonomy"> <SPAN class="title">Topic:</SPAN> <SPAN class="taxonomy"><A href="http://advice.cio.com/topic/it_organization_management">IT Organization Management</A></SPAN> </H2> <P class="currentRating"> <SPAN class="title">Current Rating:</SPAN> <IMG alt="5" src="http://advice.cio.com/sites/default/themes/advice.cio.com/files/pictures/5stars_sm.gif" /> <SPAN class="title"> Comments: </SPAN> <SPAN><A class="active" href="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil?commentpage=1#commentslink">8</A></SPAN> </p> </TD></tr></table></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil"><P>There is a paradigm shift taking place in American business when it comes to ITIL®. A few years back a significant number of CIOs weren’t familiar with the term. While that no longer seems to be the case, we’ve now moved into the age of ITIL procrastination. Today’s CIOs are largely aware of the existence of this powerful set of best practices for <A target="NEW" href="http://itsmnow.com">IT Service Management</A> (ITSM), and most of those who are aware acknowledge the potential benefits to be had from implementing improved processes. So why aren’t they moving forward? Increasingly, I hear some variation of the following: </P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://advice.cio.com/brian_flora/dont_be_initimidated_by_itil"><P> “We want to put ITSM in place, but we’re just not ready yet”.</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/F15C603F-4DEB-4ACD-94D9-3C8CEAC479F1/blog/" title="blog or email this clip"><img src="http://content7.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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