This is a recording of a man who was quoted a rate of .002 cents per kilobyte for voice & data transfer on his cell phone. It turns out the actual rate is .002 DOLLARS. He calls Verizon intending to get his bill corrected (after all, Verizon provided the wrong quote) but he spends 20 minutes trying to explain the difference between .002 CENTS and .002 DOLLARS to TWO customer service reps.

This one of the funniest and most aggravating things I have heard.