Much more at clipped source. It boils down to the fact that they'll screw you any way they want any time they want.

These banks are disgusting! Their so-called customer service exeutives thinks that they own the earth. Sometimes, the way they answer your queries...buggers!

I used to be a BOA customer, but left when they started charging me for using the automated system to make sure my paychecks had been deposited by my job. BOA has been prosecuted before for the exact same "tricks" your article talks about.
One of the really outrageous things they did was to lay off several thousand workers in Charlotte, NC and buy up a bunch of failing banks when they got their "stimulus" money last year.
They are the Snidely Whiplash of our banking system and they seriously need to be subjected to some anti-trust regulation, among other corrective legal actions.