Good luck trying to reach California's unemployment department

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	Good luck trying to reach California's unemployment department

Lexica

9-8-2009 2:43 PM

96 views

tags:

california, politics, government, unemployment, bureaucracy

Lexica says:

Friends of mine have reported similar issues — redialing 40 times before getting through, that kind of thing.

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/9ede0b24-4f94-479b-a2f7-4eef1ea53a74/C52A38D9-094F-43EA-A24B-1B64C471CD1A/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://www.insidebayarea.com/news/ci_13282982" href="http://www.insidebayarea.com/news/ci_13282982" style="font-size: 11px;">www.insidebayarea.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.insidebayarea.com/news/ci_13282982">Despite an infusion of money and workers in recent months, the phone number that most out-of-work Californians rely on for questions about their unemployment benefits or missing checks remains swamped by millions of calls.</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.insidebayarea.com/news/ci_13282982"><P>Officials say it still takes about 17 tries before a live operator is reached at the state Employment Development Department and that nearly two-thirds of the 18.9 million calls received last month were rejected because the phone service was too busy.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.insidebayarea.com/news/ci_13282982">consider this: Before some 1,650 new workers came on this spring, callers needed to dial the department a whopping 42 times to get through. And of the 50 million calls that came in during January, more than 85 percent were turned away.</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.insidebayarea.com/news/ci_13282982">Chuck Koehler, a laid-off Silicon Valley engineer</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.insidebayarea.com/news/ci_13282982">said he received the agency's too-busy </blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.insidebayarea.com/news/ci_13282982">recording so many times he added the number to his cell phone plan's "friends and families" list.</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.insidebayarea.com/news/ci_13282982"><P>"I have to pay for that time," the 60-year-old said. "If it were just a busy signal, it would be free."</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/C52A38D9-094F-43EA-A24B-1B64C471CD1A/blog/" title="blog or email this clip"><img src="http://content9.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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