Salesforce.com launches twitter-smart CRM plugin

Search Options	close
Search the following clips: All Clips

news science politics food economy art
technology health internet religion psychology

Sign Up Install Learn More Login


	Salesforce.com launches twitter-smart CRM plugin

David M Ewalt

3-23-2009 2:28 PM

625 views

tags:

salesforce.com, crm, customer service, twitter

David M Ewalt says:

A smart idea -- a lot of people use Twitter to complain about or praise different companies and products. Best to keep an eye on what people are saying about you, and respond to it quickly before a small complaint becomes a big issue.

Add a Comment

Login to Comment. Not a member yet? Sign up

Today's Top Clips

visit the Top Clips page

View the Top Clips from March 23, 2009

Embed This Clip In Your Site...

<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/71dc862a-4b5f-42fe-a50f-a01854c858d8/BB004709-839F-4FF2-86E9-24EA4C40AFAB/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://www.businessinsider.com/people-complaining-about-your-biz-on-twitter-salesforcecom-has-an-app-for-that-2009-3" href="http://www.businessinsider.com/people-complaining-about-your-biz-on-twitter-salesforcecom-has-an-app-for-that-2009-3" style="font-size: 11px;">www.businessinsider.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.businessinsider.com/people-complaining-about-your-biz-on-twitter-salesforcecom-has-an-app-for-that-2009-3"><P>Enter Salesforce.com (CRM). At a Salesforce meetup in New York this morning, CEO Marc Benioff introduced "Salesforce for Twitter," marrying Salesforce's customer care software with the 140 character tweet.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.businessinsider.com/people-complaining-about-your-biz-on-twitter-salesforcecom-has-an-app-for-that-2009-3"><P>Here's how is works: Salesforce plugs in to the Twitter API, and customer care reps can start Twitter searches from within Salesforce's service, bypassing search.twitter.com. If a company discovers someone tweeting about them (good or bad), a button click can import the entire Twitter thread into Salesforce's software.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.businessinsider.com/people-complaining-about-your-biz-on-twitter-salesforcecom-has-an-app-for-that-2009-3"><P>From there, it's almost the same as if the Twitter user called in on a 1-800 number. A PC user complaining about a faulty graphics card on Twitter can be cross-referenced against similar reports that originate from traditional customer care lines, and if a workaround exists a company can tweet back with a tinyurl (or whatever) link to the solution.</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/BB004709-839F-4FF2-86E9-24EA4C40AFAB/blog/" title="blog or email this clip"><img src="http://content9.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

New from the makers of Clipmarks: Amplify.com - Don't just share the news...Amplify it!

Clipmarks: Home; New Clips; Top Clips; Dashboard

Popular Topics: News; Life; Science; Technology; Entertainment

Get Started: Sign Up; Install Clipping Tool; How Clipping Works; Clip-to-Blog™; ClipSearch

Tools and Resources: FAQ; ClipWeek; Top Clippers; Top Tags; Site Map

About Clipmarks: About Us; Contact; Copyright; Privacy; EULA

Search Options

Today's Top Clips