Carppy Support Rule #1: Try to blame the user


	Carppy Support Rule #1: Try to blame the user

treocast

4-15-2007 8:28 PM

302 views

tags:

linden labs, second life

treocast says:

Just another example of the Linden's bad approach to support. They always try to find out how the user screwed things up when I've never had an issue that didn't turn out to be their problem.

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/44cb046e-b9e2-48e9-8e8b-938f616641e3/B5A9D96D-DA77-4056-9285-39FF41417E15/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/" href="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/" style="font-size: 11px;">blog.secondlife.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><P><STRONG>We’ve received a recent rise in </STRONG><A href="http://www.secondlifeinsider.com/2007/04/14/ll-optimizes-inventory-by-removing-it/"><STRONG>reports of inventory loss</STRONG></A><STRONG>, including inventory resulting back to default, including your avatar. We’re actively investigating this and having already helped a number of Residents, we’re continuing to work on individual cases.</STRONG></P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><P>In order to help you better, as with bugs and issues in general, it’s important that if you think you’re affected, that you rule out other causes first.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><STRONG>Are you using a wireless/satellite dish connection?</STRONG></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/">Did you recently place your objects out inworld and the region crashed soon afterwards?</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><STRONG>Does anyone else have modify rights to your objects or have the right to return items on your parcels?</STRONG></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/">Are you dragging the item itself or a <EM>folder</EM> of items from your inventory to the ground?</blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><STRONG>Are you sure you didn’t accidentally drag your items onto someone else’s avatar instead of the ground?</STRONG> </blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><STRONG>Have you </STRONG><A href="http://secondlife.com/knowledgebase/article.php?id=328"><STRONG>cleared your cache</STRONG></A><STRONG>?</STRONG></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><STRONG>Have you </STRONG><A href="http://secondlife.com/knowledgebase/article.php?id=292"><STRONG>checked Lost & Found folder for coalesced objects</STRONG></A><STRONG>?</STRONG></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://blog.secondlife.com/2007/04/14/experiencing-inventory-loss-read-on/"><A href="http://secondlife.com/knowledgebase/"><STRONG>Searched the Knowledge Base</STRONG></A><STRONG> for other applicable info?</STRONG></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/B5A9D96D-DA77-4056-9285-39FF41417E15/blog/" title="blog or email this clip"><img src="http://content8.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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