Customer Service Today!

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	Customer Service Today!

FUKTradio

6-19-2007 11:10 AM

226 views

tags:

aol.customer service, out-sourcing

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/f93f41bb-cbf5-4c50-a52e-55b852b2989f/A5D48873-9486-403D-95D5-63E3471E0B8B/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/" href="http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/" style="font-size: 11px;">www.dissidentvoice.org</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/"><H1>The New Language of Customer Service</H1></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/"><P>Frustration with customer service is at an all time high, according to recent national surveys.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/"><P>To determine if media exposes and lawsuits brought by state Attorneys General have redressed mounting buyer complaints, our law firm recorded a customer service conversation with Time-Warner Inc., a corporation notorious for knocking about consumers. (It was recorded lawfully, in anticipation of litigation.)<A id="more-367"></A></P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.dissidentvoice.org/2007/06/the-new-language-of-customer-service/"><P>The conversation began with promise, as the company apparently has replaced fallible humans with infallible machines:</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/A5D48873-9486-403D-95D5-63E3471E0B8B/blog/" title="blog or email this clip"><img src="http://content7.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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