I post this video because it would good to see a change of attitude in many industries. I for one think of the phone/internet provider I currently use - which falls down dismally in its handling of customer queries which then turn into complaints because they don't fix it the first time.

Talking to voice recordings and being transferred around the company for a full day (not just once but on a number of occassions) constitutes incompetence (at least for me).

Though the service itself is brilliant.