<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/79840225-38b7-418d-b62b-31f2d1656c3c/888A8183-B4A8-4DD5-8A48-4C20439997B7/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://www.libsuccess.org/index.php?title=Online_Reference&oldid=10466" href="http://www.libsuccess.org/index.php?title=Online_Reference&oldid=10466" style="font-size: 11px;">www.libsuccess.org</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.libsuccess.org/index.php?title=Online_Reference&oldid=10466"><TABLE summary="Contents" class="toc" id="toc"><TBODY><TR><TD><DIV id="toctitle"><H2>Contents</H2> <SPAN class="toctoggle">[<A id="togglelink" class="internal" href="javascript:alert('This link contains javascript. Please visit the clip source to follow this link.');" target="_self">hide</A>]</SPAN></DIV> <UL> <LI class="toclevel-1"><A href="#Software_for_SMS_Reference"><SPAN class="tocnumber">1</SPAN> <SPAN class="toctext">Software for SMS Reference</SPAN></A></LI> <LI class="toclevel-1"><A href="#Software_We_Like_for_IM_Reference"><SPAN class="tocnumber">2</SPAN> <SPAN class="toctext">Software We Like for IM Reference</SPAN></A></LI> <LI class="toclevel-1"><A href="#Software_We_Like_for_Other_Types_of_Online_Reference"><SPAN class="tocnumber">3</SPAN> <SPAN class="toctext">Software We Like for Other Types of Online Reference</SPAN></A></LI> <LI class="toclevel-1"><A href="#Libraries_Using_Virtual_Reference_Services"><SPAN class="tocnumber">4</SPAN> <SPAN class="toctext">Libraries Using Virtual Reference Services</SPAN></A> <UL> <LI class="toclevel-2"><A href="#Libraries_Offering_SMS_Reference_Services"><SPAN class="tocnumber">4.1</SPAN> <SPAN class="toctext">Libraries Offering SMS Reference Services</SPAN></A></LI> <LI class="toclevel-2"><A href="#Libraries_Offering_Skype_Reference_Services"><SPAN class="tocnumber">4.2</SPAN> <SPAN class="toctext">Libraries Offering Skype Reference Services</SPAN></A></LI> <LI class="toclevel-2"><A href="#Libraries_Using_IM_Reference"><SPAN class="tocnumber">4.3</SPAN> <SPAN class="toctext">Libraries Using IM Reference</SPAN></A></LI> <LI class="toclevel-2"><A href="#Libraries_Using_MeeboMe_for_Embedded_Chat"><SPAN class="tocnumber">4.4</SPAN> <SPAN class="toctext">Libraries Using MeeboMe for Embedded Chat</SPAN></A></LI> <LI class="toclevel-2"><A href="#Libraries_Using_Chatango_for_Embedded_Chat"><SPAN class="tocnumber">4.5</SPAN> <SPAN class="toctext">Libraries Using Chatango for Embedded Chat</SPAN></A></LI> <LI class="toclevel-2"><A href="#Libraries_Using_Plugoo_for_Embedded_Chat"><SPAN class="tocnumber">4.6</SPAN> <SPAN class="toctext">Libraries Using Plugoo for Embedded Chat</SPAN></A></LI> <LI class="toclevel-2"><A href="#Libraries_Using_libraryh3lp_for_Embedded_Chat"><SPAN class="tocnumber">4.7</SPAN> <SPAN class="toctext">Libraries Using libraryh3lp for Embedded Chat</SPAN></A></LI> <LI class="toclevel-2"><A href="#Libraries_Using_Mosio.27s_Text_a_Librarian_for_SMS_Reference"><SPAN class="tocnumber">4.8</SPAN> <SPAN class="toctext">Libraries Using Mosio's Text a Librarian for SMS Reference</SPAN></A></LI> </UL> </LI> <LI class="toclevel-1"><A href="#Blogs.2FWebsites_to_Watch"><SPAN class="tocnumber">5</SPAN> <SPAN class="toctext">Blogs/Websites to Watch</SPAN></A></LI> <LI class="toclevel-1"><A href="#Specific_Blog_Posts.2FArticles_to_Check_Out"><SPAN class="tocnumber">6</SPAN> <SPAN class="toctext">Specific Blog Posts/Articles to Check Out</SPAN></A></LI> <LI class="toclevel-1"><A href="#Resources_for_IM_Reference_Training"><SPAN class="tocnumber">7</SPAN> <SPAN class="toctext">Resources for IM Reference Training</SPAN></A></LI> </UL> </TD></TR></TBODY></TABLE></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/888A8183-B4A8-4DD5-8A48-4C20439997B7/blog/" title="blog or email this clip"><img src="http://content7.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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