Dell Quells HP Hell: What REALLY listening to customers really means


	Dell Quells HP Hell: What REALLY listening to customers really means

choochow

5-24-2007 5:45 PM

183 views

tags:

hp, dell, customer service, listening to customers, blogging response, angry customer

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/646277a5-50aa-486c-8ad7-c2bf023b1fc4/8473978B-00AF-46AB-B634-4A5ACA7BE26B/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://www.10kmarshmallows.com/2007/05/24/dell-quells-hp-hell-what-really-listening-to-customers-really-means/" href="http://www.10kmarshmallows.com/2007/05/24/dell-quells-hp-hell-what-really-listening-to-customers-really-means/" style="font-size: 11px;">www.10kmarshmallows.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.10kmarshmallows.com/2007/05/24/dell-quells-hp-hell-what-really-listening-to-customers-really-means/"><P>I just stumbled upon a great example of a giant company listening to customers.  Funny thing though, this company is so involved in the “conversation” that they are even listening to their <SPAN>competitors</SPAN>‘ customers, and helping them solve problems with the competition’s products.</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/8473978B-00AF-46AB-B634-4A5ACA7BE26B/blog/" title="blog or email this clip"><img src="http://content8.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>