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Jo5329followshare
9-5-2007 6:03 AM
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Jo5329 says:
The most frustrating thing to hear when you need help anywhere is "I don't know". I learned during my time doing a temp-job as a phone customer service rep to never say "I don't know", the best thing is, "I'm not sure of that answer, but if you will hold on I will find it for you, or someone that knows." Take charge folks!!!
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