Nearshoring: Moving tech support jobs closer


	Nearshoring: Moving tech support jobs closer

jasontromm

3-1-2007 9:34 AM

269 views

tags:

tech support, technology, workers, offshoring

jasontromm says:

We could sure use some nearshoring in our company! I work with these people every day and can barely understand them.

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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/4bcf5d92-b35c-436c-8264-5cddeffc4b39/48904884-7AA6-40E2-B0FA-18482286D627/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://www.mercurynews.com/mld/mercurynews/business/16781172.htm?source=rss" href="http://www.mercurynews.com/mld/mercurynews/business/16781172.htm?source=rss" style="font-size: 11px;">www.mercurynews.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.mercurynews.com/mld/mercurynews/business/16781172.htm?source=rss"><P>Some of Silicon Valley's largest technology companies, in an effort to cut costs and address a mounting stack of customer-service complaints, are embracing an offshoring trend known as ``nearshoring.''</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.mercurynews.com/mld/mercurynews/business/16781172.htm?source=rss"><P>Unlike the traditional offshoring that flung U.S. customer call centers halfway around the world to India and other faraway countries, nearshoring sends white-collar jobs to Costa Rica, Mexico and other countries in the Western Hemisphere.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://www.mercurynews.com/mld/mercurynews/business/16781172.htm?source=rss"><P>The allure of nearshore sites is their ample supply of knowledgeable, low-paid workers who speak the customers' language fluently, understand their cultural nuances and perhaps even live in the same time zones. For big U.S. tech companies, shifting jobs to closer locations can avoid the operational bumps that would otherwise occur in the more distant, more popular offshoring destinations in Asia.</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/48904884-7AA6-40E2-B0FA-18482286D627/blog/" title="blog or email this clip"><img src="http://content7.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>

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