I spent yesterday on one of those one day business trips that I hate. You know the kind. Out early in the morning...complete day of business, then the late flight back home. I have two of those this week (yuck.). Yesterdays flights were impacted by weather delaying my arrival back to Atlanta until about mid-night. I should've been home by 9PM.

With that kind of frustration in mind, and with thousands of air travelers now online in various social networks, it is no surprise that airlines are beginning to get savvy about reading what's being said about them. Freightdawg.com is one of those sites that gets read.

The article below is from the Boston Globe regarding the frustrations of air travelers and airlines lurking on the comments to action customer service. That is absolutely brilliant stuff from a customer service point of view. While regular travelers like me will post about the travails of daily flying....I guarantee a blogger who got a comment and servic