Beyond Word of Mouth


	Beyond Word of Mouth
ronhuxley
8-31-2009 9:27 AM
52 views
tags:
facebook, fans, internet marketing, linkedin, marketing, raving fans, social media, twitter, wom, word of mouth
ronhuxley says:
Help others and they will help you...it's good business and social media karma!
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<div style="margin: 12px 0px; font-family: arial; color: #333333; background: #ffffff; border: solid 4px #e5e5e5; width: 100%; clear: left;"><div class="CM_CTB_Content_Wrap" style="margin: 0px; padding: 0px;background-color: #ffffff;"><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content.clipmarks.com/blog_embed/fd532f85-309b-4a89-b3a6-57308b2cee40/25FF0629-42C7-44E8-BF4D-A1FFFCB29B9D/" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://jasonkeath.com/44-ways-to-help-your-customers-fly/" href="http://jasonkeath.com/44-ways-to-help-your-customers-fly/" style="font-size: 11px;">jasonkeath.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H1 id="post-823"><A title="Permanent Link: 44 Ways To Help Your Customers Fly" rel="bookmark" href="http://jasonkeath.com/44-ways-to-help-your-customers-fly/">44 Ways To Help Your Customers Fly</A></H1></blockquote><div style="border-bottom: solid 1px #dcdcdc; white-space: nowrap; margin-bottom: 8px; background-color: #eeeeee ;background-image: url(http://clipmarks.com/images/source-bg.gif); background-repeat: repeat-x; height: 24px; line-height: 24px; vertical-align: middle; padding-bottom: 4px; color: #666666; font-size: 10px;" ><a href="http://clipmarks.com/clip-to-blog/" title="see clips that are hot right now"><img src="http://content7.clipmarks.com/images/clip-icon.gif" alt="" width="19" height="19" border="0" style="vertical-align: middle; margin: 0px 4px; display: inline; border: none; float:none;" /></a>clipped from <a title="http://jasonkeath.com/44-ways-to-help-your-customers-fly/" href="http://jasonkeath.com/44-ways-to-help-your-customers-fly/" style="font-size: 11px;">jasonkeath.com</a></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><P>Word of mouth is great. It is marketing’s pot of gold. But one step beyond good customers talking about your business, are customers that become crazy, enthusiastic fans of your business. The ones that tell everyone about you and your product, the ones that sing your praises.</P></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Make Customers Feel Special</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><li style="margin-left:16px;padding-left: 0px;">Create a reward program, allowing customers to accumulate points, earn discounts/prizes</LI></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><li style="margin-left:16px;padding-left: 0px;">Allow customers to influence your products/services (see Dell’s <A href="http://www.ideastorm.com/">IdeaStorm</A>)</LI></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><li style="margin-left:16px;padding-left: 0px;">Have contests that require very little action by the customer (”100th customer of the summer gets a free reward”)</LI></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><li style="margin-left:16px;padding-left: 0px;">Have customers give away swag for you (see <A href="http://twitter.com/MommyBrain/statuses/2796478913">@MommyBrain at Blogher</A>)</LI></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><li style="margin-left:16px;padding-left: 0px;">Create official champions that believe in your company, that can help you hold events, educate other customers, and create content</LI></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Simple Steps</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Connect and Educate</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Content Creation</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Customer Service</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Be Creative</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Blogging</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Facebook</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><H4>Twitter</H4></blockquote><div style="height: 2px; font-size: 2px; background: #dcdcdc; border-bottom: solid 1px #f5f5f5; margin: 2px 4px;"></div><blockquote style="text-align: left; padding: 0px 8px; margin: 4px 0px 8px 0px; background: transparent; border: none;" cite="http://jasonkeath.com/44-ways-to-help-your-customers-fly/"><P>Be creative, have fun, invest in your customers – and they will invest in you.</P></blockquote></div><div style="margin: 0px 6px 6px 4px;"><table style="font-size: 11px;border-spacing: 0px;padding: 0px;" cellpadding="0" cellspacing="0" width="100%"><tr><td style="background:transparent;border-width:0px;padding:0px;">&nbsp;</td><td align="right" style="background:transparent;border-width:0px;padding:0px;width:107px" width="107"><a href="http://clipmarks.com/share/25FF0629-42C7-44E8-BF4D-A1FFFCB29B9D/blog/" title="blog or email this clip"><img src="http://content8.clipmarks.com/images/c2b-foot.png" border="0" alt="blog it" width="107" height="17" style="border-width:0px;padding:0px;margin:0px;" /></a></td></tr></table></div></div>