Their customer service is non existent. Go to their web site and notice how no link what so ever to contact anybody. Just link and link to pages that only offer more menu's. How convenient. This is not isolated event. did google search on continental airlines complaints and some of the stories are outrageous. But i guess until the general public is aware of how they could care less for the customer they keep getting business. And that is all they care about.
My solution is if you can't get them online then call their 800 number and voice your opinions of them. Sooner or later the CEO may get complaints from his cronies about all the calls and have to address the issue.